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Account Management

  • Do my customers need to have PayPlug account in order to pay me?
  • Why is PayPlug asking me to update my account information?
  • How to manage my payment notifications?
  • Claims
  • Where can I download a PayPlug image or a logo to display on my site?
  • In which language are displayed the payment pages?
  • How to find my transactions in my PayPlug portal?
  • How is VAT applied on PayPlug?
  • What is the process to follow if your legal stucture is changing ?
  • How can I change my e-mail address?
  • What name will my customers see on their bank statement?
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