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What can we help you with today?

Does your bank statement specify "PAYPLUG.COM"? This means that your card was used to make a purchase from one of the retailers affiliated with Payplug.

In order to identify the transaction, we invite you to start by searching for the word "payplug" in your mail box in order to retrieve the payment confirmation, which is sent systematically following every payment.

You can find the transaction by filling in the elements in this form which can provide you with the information you are looking for.

If you do not find your answer in the latter, you can, as a last resort, contact us by specifying the elements. We will get back to you within 48 hours with payment details.

You need to be the administrator of the account to ask for its termination.

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Response time

Our team is available during working hours from Monday to Friday and aims to reply to your questions as quickly as possible.

      Reply within two hours       Longer response times       Closed

09h00 - 11h00 11h00 - 14h00 14h00 - 17h00 After 17h00

We do not (currently) offer weekend or out-of-hours service.

In case of a complaint, you can review the following information.