As an ACPR institution and within the frame of fighting against money laundring and terrorism financing, PayPlug must keep an updated customer knowledge. This obligation must be respected by all the payment institutions, banking and financing within Europe.
We are aware those measures might appear intrusive. However they apply to all our merchants without exception.
To do that we might ask you the following documents, when updating our customer knowledge :
| Structure type | Company | Independant | Association |
| id of the legal representatives in case they change | Ongoing id card, Passport or id document | ||
| PayPlug account's manager-if changes or term expired or nothing registered up to date | Term of office/Mandate signed for a legal representative appearing on the registration document (Kbis in France, further information for other countries on that page) | ||
| Company beneficial owners (owning at least 25% of capital or of voting rights)-in case of change | Valid id document | Non applicable | |
| Domiciliation - in case of change | Registration document issued within the 3 last months (further information) | Address proof document issued within the 3 last months | The association's registration from the public organism |
| Legal entity registration document | Registration document issued within the 3 last months (further information) | Registration document issued within the 3 last months (further information) | Registration document issued within the 3 last months (further information) |
| Legal status up to date | Legal status up to date or last minutes of the Shareholders' Meeting | Non applicable | Legal status up to date or last minutes of the Shareholders' Meeting |
| Business justification | Last balance sheet and profit and loss account or corporation tax return | Last annual income revenue | Last balance sheet and profit and loss account |
All the communicated intormation to our team are under banking confidentiality. In order to reduce the processing times, you can upload your documents via your PayPlug portal
To go further:
If you wish to get further information, on the different elements mentioned on that page, do not hesitate to have a look at the following articles:
- French rule on the information elements linked to the customer knowledge and business relation*
- Guidelines from the ACPR
- Decree of 30/01/2019 relative to the prevention of the financial system us to purposes of money laundering and terrorism financing
- Register of companies authorized to have a banking activity