Payment questions

PayPlug and merchants

• My credit card has been debited by PayPlug: what was the purchase?
• What is PayPlug?
• I want to raise a claim against a merchant using PayPlug, what is the process?
• How can I check the status of my order?

Frequently Asked Questions

• How to pay with a Maestro card?
• What can I do if I haven't received my refund?
• How to cancel an order or get a refund for my purchase?
• Why is my payment refused by PayPlug?