If you need to cancel an order or get a refund, you need to contact the website where you made your purchase.
Only your merchant can cancel your order and refund your transaction. Our solution handles the payments only. We don't have any information about your order, the shipment of your goods, nor the legitimacy of your claim. Thus, we can't cancel or refund a transaction.
If you want to get a refund because of a dispute with a merchant, please read the following article.