Where can I find payment informations?
Details of payment informations
Payment status
Failed payments
Where can I find payment informations?
To keep track of the payments request created from your portal, by an e-commerce module (Prestashop, WooCommerce..) or using a technical integration there are several payment statuses which allow you to determine the state of the payment.
Details of payment informations
Payment status
| Status | Payment request | E-commerce and Products | PayPlug API |
| Pending | The payment was created and has not been paid yet | The payment was created and has not been paid yet | The payment was not paid, aborted, or failed. |
| Canceled | The payment was not paid and then it was cancelled by merchant | Not Available | Not Available |
| Failed | Not Available | The payment attempt failed | 3 options:
|
| Paid | The payment was paid | The payment was paid | The payment was paid |
| Refunded | The payment was completely refunded | The payment was completely refunded | The payment was completely refunded |
Failed payments
In your PayPlug Portal you can now see when a payment has failed and clicking on a payment will give you additional information about the cause of the failure. Failed payments were not displayed before in the PayPlug Portal.
Here is a list of the available failure reasons:
- There was an error while processing the payment.
- The customer's bank declined the payment.
- The card has reached its transaction limit.
- The customer's bank could not complete 3DS authentication.
- The card data is not correct (card number, expiry date or CVV).
- The payment is suspected to be a fraud (ex.: payment with a stolen card).
- You have aborted the transaction.
- The payment was cancelled by the customer
- Not available
- The customer has not tried to pay and left the payment page.
- The payment method is not supported (e.g. e-carte bleue).
Other messages will complete this list to improve the payments monitoring in your shop.
All this information is also available in the payments export.
Example:
Why you should check the payments information?
In order to increase your conversion rate, we recommend checking this message.
Here are some tips on how this information can help you.
- The payment is suspected to be a fraud: Do not call back this customer, he certainly used a credit card stolen declared.
- The payment was cancelled by the customer: you can contact the customer and offer him a promotion. You can also send him a payment request directly on his mobile phone.
- The customer's bank could not complete 3DS authentication: The customer's bank could not complete the 3DS authentication: you can contact the customer and send him a payment request as he probably made an error when trying to perform the 3DS authentication. You can also ask him to retry or use another card.
Payment information:
For each payment you will also see additional information:
- The card country (if the payment has been paid)
- The platform used by the customer to perform the payment (Desktop, Phone ...)
- The information about the customer's browser (Firefox, Chrome, Internet Explorer ...)
- The number of payment attempts
- If the payment has failed, the information concerning the problem encountered
- If the 3-D Secure was activated during the transaction
- The date and time of the transaction.