To request your account activation, you must submit some documents. We request that the size of each file is less than 4 Mb, except for the statuts that can accept up to 10All documents should be submitted in a single file. For example:
- The front side and the back side of an identity card in a single file
- All pages of the statutes of a society in a single file
How do I merge documents?
To group multiple documents in a single file, we recommend that you use one of the following free tools:
Note: To merge documents, they must first be in PDF format. To first convert an image (JPEG) into PDF format, you can use this tool http://smallpdf.com/fr/jpeg-en-pdf or https://www.freeconvert.com/jpg-to-pdf.
How can I compress a document?
As soon as you have merged your document, you must ensure that the file size is less than 4 Mb. We recommend this tool to reduce the size of your document.
Remember, to compress a document, it must first be in PDF format. To first convert an image (JPEG) into PDF format, you can use .
What can I do if I don't suceed in uploading a PDF document on my PayPlug portal?
If, within the activation process you can't upload your documents on your PayPlug portal whereas they are in PDF, this is probably because you are using Firefox. We recommend you to use Google chrome for your document uploading. Indeed, Firefox is subject to a bug when it comes to PDF documents upload, this issue concerns any website.
The file formats accepted by PayPlug are PDF, PNG, JPEG, and GIF. Moreover, your documents should be under a size of 10Mo.