Bank transfers are usually received within 3 business days. This delay may fluctuate according to your bank.
If you recently activated your PayPlug account, the transfer delay may take up to 10 business days. Indeed, in order to keep PayPlug safe to merchants and buyers, our team must carry out some routine checks regarding your first transfer requests.
These routine checks are noticeably performed in order to detect fraud risk. Our goal is always to keep our users safe. More specifically, we may verify the effective delivery of goods or services that were sold through PayPlug before releasing the money available on your account. This approach may seem surprising, however it is necessary in order to mitigate the risk of commercial disputes.
In no way you should wait to receive the funds associated to your sales on your bank account before shipping your products. When running an e-commerce business, it is strongly advised that you have some cash in advance or that you already own the products in your inventory so that you can reduce your shipping time and serve your customers better. This will reduce the transfer delays as a consequence.
If you are a new merchant and you want to improve your transfer delays, please don’t hesitate to send us your tracking numbers by using our contact form.
No bank transfer issue will be processed on the phone.