I am an event organizer. How long should I expect to wait before receiving my transfer?

Last Updated: 2016-08-24, 12:58:22 PM
Given the nature of your business (the possibility of complications arising from the venue, security, weather, and other such factors greatly increase the risk of requests for refunds), we are required to retain all funds from ticket sales until the day after the event.

Therefore, you should ensure that you have enough working capital or credit to pay any up-front costs. You will not be able to rely on funds from ticket sales collected via PayPlug to pay your providers in advance.

Once the event has run out, the orgabizer must request a transfer from his PayPlug portal, and then send us an email through our contact form to confirm that the event has successfully taken place and to join the necessary evidences (Facebook page, url web, etc.).

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